Practical help
when it matters most
When someone dies, you face dozens of tasks - registering the death, notifying companies, closing accounts - at a time when you just need space.
Willow exists to make this process easier. We guide you through every step, from the first 48 hours to the months that follow, and share the administrative burden that comes with a loss.
What admin follows a death?
The first week
You will need to register the death, use the government’s Tell Us Once service to inform most public bodies in one go, and start arranging the funeral. Some of this has to happen quickly. Most of it is straightforward once you know the order.
The weeks that follow
The work becomes a long list of phone calls and forms. This includes banks, building societies, pension providers, energy companies, mobile contracts and streaming subscriptions. Each one needs to be told. Many will ask for a copy of the death certificate.
How Willow helps
Use Willow to keep track of it all. We show you who to contact and what they need, log what you have done, and, where possible, act on your behalf to notify companies. We don't yet provide legal advice, including probate and inheritance tax matters, but we're happy to help you find trusted professionals.
Founder story
I spent four years working with one of the UK's largest funeral directors. In that time, thousands of families had to navigate the admin burden after losing a loved one. I never met anyone who said it was an easy process.
You face forms, calls and paperwork – a different process for each organisation and seemingly endless back-and-forth – at a time when you just need space.
Willow is the first step in making the process easier, helping to share the admin burden and giving you more time to grieve.
— Edward Kerr
Common questions
No. The standard checklist is available to anyone without signing up. You only need an account if you want to track progress, invite family members and delegate notifications.
Yes. You can invite family members, friends, or advisers to help. Each person gets their own login, and you control what they can see and do.
You can delete your account at any time, and your information is removed. We do not share your data with funeral directors, solicitors, or any other provider.
No. Willow is completely independent. We take no commission or referral fees, and any guidance we give is impartial.
You can email or call us any time. Once logged-in you can also book a call with a member of the Willow team directly from your dashboard. We can guide you through the process and answer any questions.
No. Willow handles the administrative side of bereavement - notifying organisations, closing accounts, keeping track of what needs to happen. For legal matters such as probate, contested wills, or complex estates, you should still speak to a qualified solicitor.
Get started with Willow
It's free to create an account, access the checklist and invite friends to help.